Customer service standards provided by PMR Research

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"We have used PMR on three studies now, all healthcare related and stretching across Poland, Czech Republic and Russia. PMR were able to find and recruit Physicians treating a very rare disease and conducted excellent qualitative interviews both over the telephone and in central location. I found PMR always responsive... " more »

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HOME » SERVICES » FIELDWORK » CUSTOMER SERVICE STANDARDS

Fieldwork | Where we operate | Types of research conducted | Customer service standards | Clients

We aim to provide the highest quality customer service, and strive to maintain this quality throughout each stage of a research project:

Project stage		Your benefits
	Receiving a request for quotation	We value your time: an English speaking analyst will contact you as soon as possible to confirm the receipt of your request.
	Discussing project details	We discuss with you any unclear issues. We pay particular attention to adjusting the methodology to local conditions.
	Providing our proposal	We provide our quotations on time and we only promise what we are sure we can achieve.
	Project execution	We regularly update you on the progress and inform of any potential problems. The project manager will be at your disposal to answer any questions or concerns. We work only with trusted and proven partners and we continually monitor the quality of the data collected adhering to our quality control procedures. We assure consistency of data obtained from different markets.